Tuesday 10th April 2018

Scheduled Maintenance for US-2 and US-3 PaaS, scheduled 1 month ago

Upgrading US-2 and US-3 PaaS. Customers will experience service interruptions on integration and starter environments during this time. Professional sites will not be impacted in any way.

2018-04-11 17:38 UTC: Maintenance in US-3 is running significantly longer than planned, our team is working on the issue.

2018-04-11 17:58 UTC: We are continuing to look into this issue.

2018-04-11 18:27 UTC: Our operations team has identified the issue and is working to fix it.

2018-04-11 18:53 UTC: A fix has been implemented and we are monitoring it. All sites are back online.

2018-04-11 20:03 UTC: Some sites are experiencing delays on deployment, our operations team has identified and are working on the issue.

2018-04-11 21:00 UTC: The underlying issue for delayed deployments is being resolved, and sites are being monitored for recovery.

2018-04-11 23:15 UTC: We are working on resolving the deployment issue.

2018-04-12 05:18 UTC: We are still fully working on unblocking affected environments.

2018-04-12 06:22 UTC: Operations of the orchestration system should return to normal now. We're monitoring the orchestration system closely.

2018-04-12 06:35 UTC: Several environments are still having issues, the team is working on the recovery of those.

2018-04-12 07:37 UTC: Recovery of several environments is still in progress. Meanwhile, new deployments are halted.

2018-04-12 13:16 UTC: Last stabilizing actions are being taken, some environments may have reduced availability for very limited periods. Soon all should be operational

2018-04-12 17:04 UTC: Teams are continuing to work on affected environments and restoring services to affected customers.

We are closing this scheduled maintenance and are following the incident in dedicated entry.